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Brun Lea Guest House
Privacy Policy

We value you and your business and appreciate that you share your personal information with us. We take this responsibility very seriously and will treat your data with care and respect

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.

We are responsible for the collection and proper management of any personal information you submit We will keep your personal details secure and use the information you provide in accordance with applicable privacy and protection laws and the terms of this Privacy Notice.

1. Who is responsible for managing my information ?

Alison Coulthard of Brun Lea guest house and all websites and brochures
operated by or produced in relation to it

Address: Brun Lea Guest House, 1-3 Stanger Street, Keswick, Cumbria, CA125JU, UK.

2. What information do we collect ?

If you choose to make a booking with us or make an enquiry about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, information about the people travelling with you, information about the booking and any additional information we may need to help to help meet your specific requirements.

3. How do we use your information ?

The information you provide will be used to enable us to complete your booking. For statistical purposes when we evaluate our services, To manage customer service queries and to help us provide details or information you may have requested.

4. On what legal basis will we process your information ?

We will always process your personal information on lawful grounds and in particular on the grounds
set out below :-

Performance of a Contract.

If you are making a booking with us we will use the details that you give to provide that booking to you. This information is likely to include your name, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. If you do not provide us with the information set out in this paragraph, them we not be able to provide the booking / reservation to you.

Legitimate Interest.

We may use your name and contact details to tell you about our accommodation and services which we think may be of interest to you. You can ask us to stop doing so at any time.

We may use some of your personal information for statistical purposes when we evaluate our services.

The above is on a basis that it is in the legitimate interests of the business.

Legal Obligation.

We may also disclose your personal data without your permission to the extent that we are
required to do so by law or regulation.

5. Who will you share my information with ?

We may disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

We will not, without your consent, supply your personal information to any third party for the purpose of this or any other third party's direct marketing,

6. Updating Your Details.

If you would like to change any of the preferences relating to the way we may use your information please send an email to brunlea@live.com or contact us at Brun Lea guest house, 1-3 Stanger Street, Keswick, Cumbria, CA125JU, United Kingdom. Alternatively you can call on 017687 74247,

7. How long will we hold your information for ?

Your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of
or deleted in a secure manner.

8. Your rights.

You have the right to ask us at any time :-

to confirm whether we hold any of your personal data:,

to send you a copy of any personal data that we hold about you:,

to correct ant inaccuracies in your personal data and to add relevant details where the
personal data we hold is incomplete:,

to delete ( to the extent possible ) any of your personal data, where we are required to by law
to do soto stop processing your personal data, where we are required by law to do so:

to let you have a portable copy of the personal data we hold about you,
where we are required by law to do so:,

to stop processing any of your personal data that we process on the basis of our legitimate interests.

We do not use your personal data for the purpose of profiling.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at ant time to withdraw your consent.

If you wish to exercise any of your rights, or wish to object to our use of your personal information, please write to us at the address given in paragraph 6 of this policy.

9. How we use cookies.

A cookie is a small file which asks permission to be placed on your computers hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know
when you visit a particular site. Cookies allow web applications to respond to you as an individual.
The web application can taylor its operations to your needs, likes and dislikes. We only use this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

10. How do we update this Privacy Notice ?

We keep our Privacy Notice under regular review and we will place any updated on our webpage.

If you are dissatisfied with our handling of any complaint you also have the right to raise your concerns with The UK Information Commissioner :htpps://ico.org.uk